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Com Surrogate Has Stopped Working Error {Solved}

February 22, 2020

Some problems have been reported regarding Com Surrogate Has Stopped Working when they browse files or folders which contain media files. The Com Surrogate has Stopped Working error can also occur when a user tries to take a printout from some internet source and is not noticed until a crash occurs. It is a process that runs on the back-end of a computer. So it is noticed only when it crashes.

Com Surrogate has Stopped Working Error

A process “dllhost.exe” is displayed by the name “COM Surrogate”. COM Surrogate is mainly used by the explorer at the time of extracting thumbnails. COM Surrogate is the fundamental Windows 10 process which is responsible for displaying thumbnails and information related to it.

If anything goes wrong, for example, COM Surrogate fails, it rescues the explorer from crashing and takes an entire dependency on itself. That’s why COM Surrogate is considered as the Sacrificial process.

Always ensure that your Windows is up to date before going through the solutions of the error Com Surrogate has Stopped Working. Most of the errors are fixed through windows updates, so it is necessary to have your windows updated.

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Contents

How to Fix COM Surrogate Has Stopped Working

To fix the error Com Surrogate has Stopped Working follow the following methods:

Solution 1: Disabling DEP for “dllhost” file

Step 1 – Right-click on “My Computer” icon or “This PC” icon and then tap on properties

Step 2 – Choose “Advance system settings” which is located on the left-hand side of the screen.

Step 3 – In performance select settings option.

Step 4 – After that choose “Data Executive Prevention” in Performance

Step 5 – There will be two options given to you, select the option “Turn on DEP for all programs and services except those I select.”

Step 6 – Tap on “Add“.

Step 7 – Click on the executable files in the Add.

Step 8 – At last choose the “dllhost” file and click open

Solution 2: Resetting Internet Explorer

Step 1 – Apply the shortcut “Windows + R.”

Step 2 – Type “inetcpl.cpl” in the search bar of the run and then hit Enter

Step 3 – Go into the Advanced tab and select the reset option. Check that there is a tick on the “Delete Personal Settings.”

Step 5 – Reboot your system and check that the issue is resolved or not

Solution 3: Uninstalling All The Recently Installed Drivers

Step 1 – Press “Windows + S” and type “Device Manager” in the search bar.

Step 2 – Select the device manager from the given list.

Step 3 – Then Search for the recently installed drivers.

Step 4 – Right-click on each recently installed driver and select “Uninstall Device“.

Step 5 – Click on the “Uninstall” button.

Step 6 – Reboot your PC.

Solution 4: Roll-Back the Video Driver

Step 1 – Apply the shortcut “Windows + X” to open the quick access menu

Step 2 – Select the Device Manager in it.

Step 3 – Search for the Display adapters and then expand it.

Step 4 – Right-Click on the display adapter driver and select properties.

Step 5 – In the Properties, select the driver and then tap on Roll Back Driver.

Solution 5: Re-Registering the DLLs

Step 1 – Press “Windows + S” and then type command prompt in the search bar.

Step 2 – Select the first option in the list.

Step 3 – Write the following commands and then press the Enter button:

regsvr32 vbscript.dll regsvr32 jscript.dll

Solution 6: Disabling the Thumbnails

Step 1 – Type “File Explorer Options” in the search bar and then press Enter.

Step 2 – Click on the View tab and enable the option ” Always Show Icons, Never Thumbnails”.

Step 3 – Click on Apply and then OK.

Step 4 – Press “Windows + S” and type Disk Cleanup in the search box.

Step 5 – Choose Disk Cleanup in the given displayed list.

Step 6 – Choose your Windows 10 hard drive and tap on OK. Disk Cleanup is going to scan the drive

Step 7 – Check that there is a tick on “Files to Delete”.

Step 8 – Click OK to remove the thumbnails.

Step 9 – Reboot your PC.

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Solution 7: Closing COM Surrogate by Task manager

Step 1 – Apply the shortcut “Ctrl + Shift + Esc” to open the Task Manager.

Step 2 – Find COM Surrogate and then right-click on it.

Step 3 – In the menu, click on end task.

Step 4 – If you are unable to find “COM Surrogate”, then click on the Details tab and find “dllhost.exe.”

Step 5 – At last right-click on “dllhost.exe” and select “End Task”.

Solution 8: Check the Disc for the Errors

Step 1 – Open the “This PC or My Computer” on your PC.

Step 2 – After that right-click on the “Hard disk drive” after selecting it

Step 3 – Click on the Properties of the Disk.

Step 4 – In ” Error-checking ” in properties, select ” Check now ”

Step 5 – Check both the options and choose ” Start .” You should also check for ant Hard Disk Problem persisting in the system

Step 6 – Restart your PC and check that the issue is resolved.

Solution 9: Updating Codecs

Updating the Codecs is a good option in fixing the issue of COM Surrogate has stopped working. If there is Nero or DivX installed in your system, then they have to be updated to the latest version. In some cases, you have to uninstall it and then again install it such that they work correctly. Trying to rename the files is also a good option if you have updated Codecs and still facing the issue