Solution 1 – Whitelist Discord Files in Your Antivirus
Sometimes antivirus tools like Avast, accidentally quarantine some of the installer files, that are required for installation or update to finish, flagging them to be a potentially dangerous file.
So, if you have the same problem, all you need to do is to locate the installer file and whitelist it in order to proceed with the installation process. Follow the steps below in order to do with your Avast Antivirus Tool.
Step 1 – If the Avast is already open, you can easily locate it at your taskbar, just right-click on it and select open. If you fail to load Avast on startup, don’t worry, there is another option. Try to start it manually by placing it in Start.
Step 2 – Proceed with the following instruction by selecting Scan – Scan for Viruses – Quarantine (Virus Chest). You will find the quarantine button somewhere on the page below.
Step 3 – After this open the quarantine, you will see some Discord- related files. Now, all you need to do is to restore them and then click on “Add to extensions“. If the installer has already generated these files, click Overwrite to replace these files and launch the installation again.
In order to prevent this confusion from occurring again with a different file, you will need to set up the installer and the tool itself as a deviation in the Avast antivirus, according to the error occurred while installing or after it has already been installed.
Step 1 – Open your Avast antivirus tool by any of the ways mentioned above, then navigate to Settings – Exclusions. Here, all the users need to add the files that are not to be looked after and the files which should not be scanned or registered as a threat.
Step 2 – To prevent the Discord’s installer folder from scanning add that folder here in the exclusions, if the error occurs, go to the location where the installer file is located and select it.
Step 3 – After you are done, with the above steps, close the Avast Antivirus window and try running or installing Discord again and check to see if the error is gone.
Solution 2 – Fix for Windows 7 Users
Many windows 7 users are also facing this problem and are not able to run or install the Discord on their device. This solution is especially for them. It is quite easy, just follow the simple steps below :
Step 1 – click on Start Menu, and navigate to the “Computer” and then right-click on it. Now, select “Manage” from the given options. Navigate to the Server Manager > Features and click the Add Features option to proceed further.
Step 2 – This will open up the Add Features Wizard to check whether you locate the “Quality Windows Audio Video Experience” entry on the list, tick on the checkbox and click on the “Next” button.
Step 3 – Confirm the installation while making sure that the QWAVE option is selected. Click the install button. To save changes made to your system, restart your computer.
Solution 3 – Perform a Clean Reinstall
Step 1 – First of all, make sure you are logged in as an administrator account so that you won’t be able to delete programs using any other account.
Step 2 – Open Control Panel by clicking on the Start Menu. If you are using windows 10 click on the gear icon in order to Open Settings.
Step 3 – In the control panel, select View as a category at the top right corner and click on uninstall a program under the programs section.
Steps 4 – Click on Apps to immediately open a list of installed programs on your PC. This happens when you are using the Settings app.
Steps 5 – Uninstall the Discord by locating it in Control Panel or Settings.
Step 6 – Discord’s uninstall wizard should open, asking you to “completely remove Discord on your Computer”. Choose Yes.
Step 7 – After Uninstalling process finishes, click on Finish.
After the tool has been successfully uninstalled, delete the several remaining useless folders which are a usual cause for issues like this. Deleting this folder is a critical part of the uninstallation process so make sure you do this before moving forward.
Step 1 – Navigate to the start or search button, and type Run in the search bar. You can also launch the program by pressing the Win key + R. Once the Run dialogue box appears on the screen, type “%appdata%” and then click on Enter.
Step 2 – A folder will open, navigate the Discord folder in it and then right-click on it. After that select the Delete option.
Step 3 – Navigate back to the Run dialogue box and retype “%appdata%” and hit enter. Again you have to repeat the process mentioned in step 2. Delete the files by locating the Discord folder.
Step 4 – Before you move forward just check once that the folders are completely deleted and there is no files remaining.
Once you have managed to perform the above methods successfully and deleted the folders, you are all set to Reinstall the Discord tool by downloading the latest installer from their website.