When it comes to tracking your health and fitness activities, Fitbit Versa 2 stands out as a top-tier choice among smartwatches. It’s an excellent tool for monitoring physical activities and overall well-being, offering features like sleep tracking, step counting, and, notably, heart rate monitoring.

However, just like any other piece of technology, sometimes things can go awry. One of the most common issues users encounter is the Fitbit Versa 2 heart rate monitor not working correctly. But don’t fret! This article will walk you through the causes of this problem and several methods to get your device back on track.

Fitbit Versa 2 Heart Rate Not Working


Understanding the Problem: Fitbit Versa 2 Heart Rate Not Working

As a crucial component of the Fitbit Versa 2, the heart rate monitor provides vital data about your physical exertion levels and cardiovascular health. Hence, it’s concerning when the heart rate tracking functionality fails to perform.

The issue can manifest in various ways, such as inaccurate readings or a complete absence of heart rate data. Understanding the root cause of these issues can help determine the best course of action to fix them.

Possible Causes for the Fitbit Versa 2 Heart Rate Monitoring Issue

Let’s delve into the common causes of Fitbit Versa 2’s heart rate monitor malfunctioning:

  1. Improper Wear: The Fitbit Versa 2 uses optical sensors to measure heart rate. If the device is worn too loosely or too high on the wrist, the sensors might not be in the correct position to capture accurate data.
  2. Software Bugs: Sometimes, software glitches can lead to functional abnormalities, including heart rate tracking issues.
  3. Dirty or Damaged Sensors: Physical damage to the device or a dirty sensor can hinder the heart rate monitoring functionality.
  4. Battery Level: Fitbit Versa 2 may stop tracking heart rate if the battery level drops too low.

Troubleshooting and Fixing Fitbit Versa 2 Heart Rate Monitor Issues

Once you’ve understood the potential causes, you can begin troubleshooting and resolving the heart rate monitor issue with the following steps:

  1. Adjust the Fitbit Position: Make sure that your Fitbit Versa 2 is worn correctly. It should be about a finger’s width above your wrist bone and fit snugly but comfortably, allowing the sensors to work optimally.
  2. Restart Your Device: A simple reboot often helps to resolve minor software bugs that could be interfering with the heart rate monitoring. To do this, press and hold the left button on your Fitbit Versa 2 until you see the Fitbit logo on the screen. Then, release the button and wait for the device to restart.
  3. Update the Fitbit App and Device: Ensure that both your Fitbit Versa 2 device and the Fitbit app on your smartphone are updated to the latest versions. Regular updates often come with bug fixes and improvements that can rectify existing issues.
  4. Clean the Sensor: Use a clean, slightly damp cloth to clean the sensor and the surrounding area. Be sure to dry it thoroughly before wearing it again. Avoid using any harsh cleaning products that could damage the device.
  5. Check Battery Levels: Regularly check your device’s battery levels and recharge it when needed. Low battery levels could potentially affect the heart rate monitoring functionality.
  6. Reset the Fitbit Versa 2: If none of the previous solutions work, a factory reset might be your last resort. Remember, a factory reset will erase all data from your device, so make sure you’ve backed up any important data beforehand.


In conclusion, while it can be frustrating to face issues with your Fitbit Versa 2 heart rate monitor, most problems can be resolved with the proper understanding of the cause and application of the right fixes.

Whether the culprit is improper wear, a software bug, physical damage, or a low battery, there’s usually a solution to get your heart rate monitoring back in shape. Remember, the heart rate monitor is a key feature of your Fitbit Versa 2, playing a crucial role in tracking your health and fitness progress. So, ensuring it functions correctly is vital to your overall user experience.

Should the problem persist even after trying the fixes listed above, you may need to contact Fitbit customer service for further assistance or consider a device replacement if it’s under warranty. Technology, after all, sometimes needs a human touch to keep it running smoothly and efficiently.

To ensure you’re always in the know, stay tuned for more insights, solutions, and detailed troubleshooting guides on tech gadgets and their common issues. After all, technology is meant to make our lives easier and keep us healthier – and we’re here to ensure it does just that.