In the era of convenient food delivery services, DoorDash’s DashPass offers great value with reduced service fees and free deliveries on orders from eligible restaurants. However, there might come a time when you decide to cancel your DashPass subscription.
This article will guide you through the process of cancelling DashPass, contacting customer service for assistance, and addressing why you might face issues when trying to cancel.
Cancelling DashPass: The Basic Steps
Cancelling your DashPass subscription can be done from the DoorDash app or website. Please note that you must be logged in to your account to cancel your DashPass subscription.
Here are the steps to follow:
- Open the DoorDash app or website and sign in to your account.
- Tap on the account icon at the bottom of the screen (app) or at the top right (website).
- Choose “DashPass” from the menu.
- You’ll see your DashPass subscription details. Click on “End Subscription”.
- Follow the prompts to confirm the cancellation.
Upon cancellation, you’ll receive a confirmation email. Your DashPass benefits will remain active until the end of your current billing cycle.
How to Cancel DashPass Without Logging In
As of my knowledge cutoff in September 2021, there is no way to cancel your DashPass subscription without logging in to your DoorDash account.
This is a security measure to ensure that only the account holder can make changes to the subscription.
If you’re having trouble logging in, consider resetting your password or contacting DoorDash customer service for assistance.
Contacting DoorDash Customer Service for Cancellation Help
If you’re having trouble cancelling your DashPass subscription through the app or website, or you’re unable to log in, reaching out to DoorDash customer service can be helpful. You can contact them through one of the following methods:
- In-app or website support: Navigate to “Help” in the app or on the website.
- Email: You can send an email to [email protected] detailing your issue.
- Phone: You can call the customer service number for more immediate assistance.
When contacting DoorDash, be ready to provide your account information for faster service.
Cancelling DashPass Before the Free Trial Ends
You can cancel your DashPass subscription before your free trial ends to avoid being charged. The process is the same as mentioned above.
Remember, your DashPass benefits will continue until the end of the trial period even after cancellation.
Why Can’t I Cancel My DashPass?
If you’re facing issues cancelling your DashPass, it could be due to several reasons:
- App or website issues: Try clearing your cache or using a different browser or device. If you’re using the app, ensure it’s updated to the latest version.
- Account confusion: Ensure you’re logged into the correct DoorDash account. If you have multiple accounts or shared devices, you might be logged into a different account.
- Server errors: If DoorDash’s servers are experiencing high traffic or technical difficulties, you might face issues. Try again after some time.
While DashPass offers great value for regular DoorDash users, there might be circumstances where you want to cancel your subscription.
Understanding the cancellation process, how to contact customer service, and troubleshooting potential issues can help ensure a smooth cancellation experience.