WYZE cameras are renowned for their affordability and feature-rich capabilities, including event recording. However, if you’re experiencing issues with your WYZE camera not recording events as expected, it can be frustrating.

In this comprehensive guide, we will explore the possible causes behind this issue, specifically addressing the WYZE Cam Plus and WYZE Cam v3 (Lite) models. Additionally, we’ll discuss the recent changes to free event recording and offer troubleshooting tips.

WYZE Camera Not Recording Events

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Causes of WYZE Camera Not Recording Events

Several factors could contribute to your WYZE camera’s failure to record events:

  1. Subscription Status: If you are using the WYZE Cam Plus subscription service, ensure that your subscription is active and has not expired. A lapsed subscription can result in event recording being disabled.
  2. Wi-Fi Connection Issues: A poor or unstable Wi-Fi connection can hinder event recording. Check your camera’s signal strength and consider moving it closer to the Wi-Fi router or using a Wi-Fi range extender.
  3. Camera Settings: Verify that your camera’s settings are configured correctly. Ensure that event recording is enabled and that the camera is set to the desired detection sensitivity and recording duration.
  4. Insufficient MicroSD Card Storage: If you are utilizing local storage on a microSD card, ensure that the card has sufficient free space. If it’s full, the camera won’t be able to record new events.

WYZE Cam Plus and WYZE Cam v3 (Lite) Event Recording

The WYZE Cam Plus subscription service offers enhanced features, including extended event video retention, unlimited video history, and intelligent alerts. It is available for a monthly or yearly fee.

The WYZE Cam v3 (Lite) model, on the other hand, provides free event recording for 12-second clips, as per WYZE’s original offering.

However, there have been recent changes to the free event recording policy, limiting it to a rolling 14-day event storage period. This means that older events beyond the 14-day timeframe will no longer be accessible.

Troubleshooting Tips for WYZE Camera Not Recording Events

If your WYZE camera is not recording events as expected, try the following troubleshooting steps:

  1. Check WYZE Service Status: Visit the WYZE website or community forums to check for any known issues or maintenance periods that may be affecting event recording.
  2. Power Cycle the Camera: Unplug the camera from the power source, wait for a few seconds, then plug it back in. This can help refresh the camera’s connection and settings.
  3. Reconfigure Event Settings: Access the camera’s settings through the WYZE app and ensure that event recording is enabled. Adjust the detection sensitivity and recording duration if necessary.
  4. Update Firmware and App: Check for any available firmware updates for your WYZE camera and ensure that you have the latest version of the WYZE app installed on your mobile device.
  5. Reset and Reinstall: If all else fails, try performing a factory reset on your WYZE camera and reinstalling it from scratch. This can help resolve any persistent software glitches.

Conclusion

When your WYZE camera stops recording events, it can disrupt your home security and monitoring. By understanding the possible causes, checking your subscription status (for WYZE Cam Plus), ensuring proper camera settings, and troubleshooting your Wi-Fi connection, you can overcome the issue and restore event recording functionality. If the problem persists, don’t hesitate to reach out to WYZE customer support for further assistance.