HelloFresh is a popular meal-kit delivery service that offers a range of delicious and easy-to-prepare meals.
However, there may come a time when you need to cancel your subscription, perhaps due to budget constraints, dietary changes, or just a change in routine.
This article provides comprehensive guidance on how to cancel your HelloFresh subscription, covering how to cancel from the app, your first order, after receiving a free box, how to adjust account settings, and more.
We’ll also discuss how to cancel your HelloFresh box before it ships, potential issues with cancellation, and Reddit users’ experiences.
Contents
How to Cancel HelloFresh from the App
To cancel your HelloFresh subscription from the HelloFresh app, follow these steps:
- Open the HelloFresh app and log in to your account.
- Tap on the ‘Account’ tab in the lower right corner of the screen.
- Tap on ‘Settings’.
- Scroll down and tap on ‘Plan settings’.
- Under the ‘Status’ section, tap on ‘Cancel Plan’.
- Follow the subsequent prompts to complete your cancellation.
How to Cancel Your First HelloFresh Order
If you decide to cancel after placing your first order but before it ships, you can do so from the ‘Upcoming’ tab on the website or the app. Remember, you must cancel by 11:59 pm PST five days prior to your next scheduled delivery to avoid being charged for that week’s box.
Canceling HelloFresh After a Free Box
If you’ve received a free box or a trial from HelloFresh, you can still cancel your subscription following the standard cancellation process outlined above. There’s no obligation to continue your subscription after receiving a free box.
Adjusting HelloFresh Account Settings
Before you cancel, remember that HelloFresh provides the flexibility to adjust your account settings to better suit your needs.
You can change your meal plan, delivery frequency, skip weeks, or even change delivery days by navigating to the ‘Plan settings’ section of your account.
Canceling HelloFresh Box Before It Ships
To cancel your HelloFresh box before it ships, you need to do so five days before your next scheduled delivery. This can be done either via the HelloFresh app or on their website under the ‘Upcoming’ tab.
Troubleshooting: Why Can’t I Cancel My HelloFresh Subscription?
If you’re experiencing issues while trying to cancel your HelloFresh subscription, it could be due to website glitches or high server traffic. If the problem persists, try reaching out to HelloFresh’s customer service for assistance.
Reddit Users’ Experiences
Turning to Reddit, users generally report a hassle-free cancellation process with HelloFresh. Some have experienced difficulties, often due to not cancelling in time before the next shipment, highlighting the importance of noting the cut-off time for cancellations.
In conclusion
While HelloFresh offers a convenient solution for meal planning and preparation, circumstances may necessitate a cancellation.
The process is relatively straightforward via the app or website, but ensure you cancel in time to avoid charges for the upcoming delivery. Always consider reaching out to customer service if you encounter any issues.
