If you live in Illinois or frequently travel through the state, you’ve likely heard of I-PASS, an electronic tolling system that saves you time and money.

This article provides an in-depth look at I-PASS Illinois, including how to download and login, contact information, locations, tollway details, online payments, the Pay-by-Plate feature, and how to reach customer service.

IPASS Illinois

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What is I-PASS Illinois?

I-PASS is a prepaid electronic toll collection system that allows seamless travel through toll plazas on the Illinois Tollway.

The I-PASS transponder, attached to the windshield, automatically deducts the correct toll amount from a prepaid account as the vehicle passes through toll lanes, eliminating the need to stop and pay cash at toll booths.

How to Download and Login to I-PASS Illinois

While I-PASS doesn’t have a dedicated mobile app, you can manage your I-PASS account online:

  1. Visit the Illinois Tollway website at www.illinoistollway.com.
  2. Click on the “Tolls” dropdown and select “I-PASS.”
  3. Click on “Manage I-PASS account” to access the login page.
  4. Enter your account number or transponder number and your password, then click “Login.”

If you’re a new user, click on “Create an Online Account,” follow the prompts to enter your information, and set up a password.

I-PASS Illinois Phone Number

For I-PASS account information and assistance, you can reach out to the Illinois Tollway customer service at (800) 824-7277. The I-PASS Customer Service Center operates Monday through Friday, 7 a.m. to 5 p.m.

I-PASS Illinois Locations

I-PASS transponders can be purchased at nearly 200 Jewel-Osco stores in Northern Illinois, 24 Road Ranger locations, or 16 Illinois Tollway Oasis locations. You can also purchase online or over the phone.

I-PASS Illinois Tollway

The Illinois Tollway is a user-fee system, and I-PASS users can travel seamlessly while automatically paying tolls at member toll highways and bridges.

I-PASS is integrated with E-ZPass, so I-PASS users can travel on any of the E-ZPass compatible toll roads, which span 17 states across the eastern and midwestern U.S.

Paying I-PASS Illinois Online

  1. Log in to your I-PASS account through the Illinois Tollway website.
  2. Click “Replenish” to add funds to your account balance using a credit or debit card.
  3. Follow the prompts to confirm your payment.

I-PASS Pay-by-Plate

Pay-by-Plate is a license plate-based toll payment option for occasional Tollway drivers. It allows you to pay unpaid tolls online or by mail within a seven-day grace period.

You can access Pay-by-Plate by visiting the Illinois Tollway website and selecting “Pay Unpaid Tolls Online” under the “Tolls” dropdown.

I-PASS Illinois Customer Service

In addition to phone support, I-PASS Illinois customer service is also available in person at the Customer Service Center in Downers Grove, or via mail for account replenishment and other correspondence.

For queries, you can reach out through the online contact form on the Illinois Tollway website.

In conclusion, I-PASS is a convenient system that offers Illinois drivers an efficient, cost-effective way to pay tolls. By understanding the system’s benefits and functionalities, you can enjoy seamless travel through Illinois tollways.