Smith.ai is a virtual receptionist service, your one station to get all the services you wish to get from a call answering service. Smith.ai was founded to help business owners in accelerating the growth of their business, whether it’s small or solo business by providing several services such as client qualification, client intake, appointment booking, calendaring, SMS services, client chat services, etc.
Smith.ai smart technology, sophisticated workforce, and qualified + real experienced receptionist is the perfect combination that makes sure that your clients are satisfied with your business. Smith.ai live agents are always a call away to serve you better and help you with your business no matter if its day or night, i.e., they provide 24*7 services.
Smith.ai provides many services to their clients, which we are going to discuss further in this article. So, let us begin.
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Smith.ai Features
Smith.ai provides the following list of services:
1. 24/7 Phone Answering: Smith.ai live agents are at your service, whether it’s day or night. They provide 24/7 call answering benefits.
2. 24/7 Website Chat: Similarly, Smith.ai also provides 24/7 website chat. Thus, if anyone visits your business website, Smith.ai live agents will be there to help them.
3. SMS Text Answering: Smith.ai live agents will be there to take care of SMS sent by your business clients, partners also.
4. Facebook Messages: Smith.ai also helps you with business pages and messages too.
5. Lead Screening & Intake: Smith.ai smart AI technology helps you in screening your leads and intake.
6. Appointment Scheduling: Your virtual Smith.ai receptionists, with the help of their smart technology, will take care of your business calendaring work such appointment booking, call back scheduling, email scheduling, etc.
What is Smith.ai Virtual Receptionists Service?
Smith.ai services provide you real, work-oriented, smart, qualified, and experienced receptionists with 24/7 assistance, which helps in the growth and success of your business. If you are new in the business world and need a service that takes care of your client calls, text messages, webchat, and other things, then Smith.ai is just for you.
When a client calls on your business number, the call is connected, received by your virtual receptionists, and they will take care of the things for you. The most important thing is that Smith.ai provides you real human receptionist and every time they answer any if your client call there smart AI system displays all your client details on screen which makes it easier for your Smith.ai receptionists to understand your client better.
Smith.ai virtual receptionists answer every call with a positive attitude and make sure that your client is happy with your business. Smith.ai virtual receptionist services provide you with the following features:
1. Smith.ai virtual receptionists are 24/7 on duty & ready to help your clients with their problems, issues, and questions. Their virtual receptionists forward all calls or overflow only.
2. Smith.ai virtual receptionist services book your appointments & call back schedule with the help of their calendar software integration.
3. Smith.ai virtual receptionist service takes care of your outbound calls, web-form follow-ups, work-status updates.
4. Smith.ai virtual receptionist service with their credit card processing software help you in your payment collection.
5. Smith.ai will make sure you are not disturbed by any spam or sales calls. Their call screening and prioritization, plus VIP pass-through, block all those disturbing calls.
6. Smith.ai virtual receptionist services manage your customer relationship management integration and lead qualification.
What is Smith.ai Live Chat Service?
One more feature that makes Smith.ai best of its kind is their Live Chat Services; that’s right not only call answering; they assist you with chat services also. Their Live Chat Services are available 24/7, no matter what time of day or night it is.
What if a person ends up on your website late night and he/she has questions, but they cannot make a call? With Smith.ai live chat services, you don’t need to worry about this because every time a client or anyone visits your website, a chat box will prompt on their screen by default to provide chat assistance.
I must add that Smith.ai Live Chat service is one of the fastest & friendliest ways to capture more web leads and success of your business. Just like Smith.ai Virtual Receptionist Services, their Live Chat Services also provide multi assistance which is as always:
1. Smith.ai agents are always on duty any time, and any day of the week, whatever your client asks, they will be there to help & answer them.
2. Their calendaring service takes care of your appointment & call back scheduling. Text back schedule as well.
3. Smith.ai Live agents assist with online payment collection with their billing software integration.
4. Smith.ai provides automated responses; you can customize greetings and answers to some common questions; you would want to give as an answer.
5. Smith.ai emails every chat transcript to their clients daily via email. Thus, you will stay updated about every call, conversation that is logged in your CRM.
6. Another important thing is that Smith.ai Live Agents also assist you in text answering.
How Smith.ai Works?
Now let us talk about how Smith.ai works. If you want to start with Smith.ai services, it is swift and easy to set up. As Smith.ai already works with every phone and website, contacting them as simple as a piece of cake. Following steps will help you if you want to get started or work with Smith.ai:
1. Quick and Easy Setup
It is easy to start with Smith.ai. All you have to do is answer a few questions regarding your business. They converse naturally; you don’t have to prepare for anything or any script/set of dialogues etc.
2. Better Understanding
Their service believes in first knowing their customer’s clients in a better & smart way to assist them in building their business better. You can explain everything or anything you want, and they will collaborate with you actively. This way, they try to learn you a little more so that they can serve you better.
3. Free Trial
Smith.ai services offer a free trial with all features they provide in paid plan and not some beta or lite version. Even in a free trial, Smith.ai will provide you with each service that they provide to their customers.
4. Monthly Plan and Change
Another good thing about Smith.ai is that they will not ask you to sign a contract or pay an annual fee in advance. If you want their services, you can get a monthly plan, whichever fulfils your requirements.
Plus, you can change or switch between plans, calling instructions. You can revise notifications with your account manager and other stuff too.
5. Charge Money Per Call
One more feature that you will love about Smith.ai is they charge money per call and not per minute. They have an allotment of prepaid calls in their every plan, plus their plans are billed at the end of the month, i.e., 30-day cycle.
6. Outbound Calls
With this service, Smith.ai help you in converting your leads to your business clients, and also make sure that your existing clients are happy with your business services. You can simply mail Smith.ai if you want to call a particular client, and they will do that for you.
7. Software Integration
Smith.ai integrates with your system, and in a click and all of your chats, calls, appointments, payments, everything is logged in your system. They use over 30 programs such as HubSpot, Salesforce, etc. to directly integrate into their client’s system.
Smith.ai Live agents provide unified answers to each & every query a client withholds, asks, and they work on every lead with an instant.
8. Spam Blocking
Smith.ai services block all those spam, sales & unnecessary calls without any extra charge. Thus, you will not have to review your month-end bill for any extra or hidden charges.
Which Companies Can Use Smith.ai Services?
Smith.ai provides its services in almost every field and helps different types of companies with their business growth. If your business requires you to hire receptionists, then Smith.ai Virtual Receptionist Services can surely help you.
With 82% efficiency in response delivery to the client’s question, they make sure your existing customers stay connected and happy with your business. Before we discuss why businesses rely on Smith.ai, let us understand a little about types of company which can use Smith.ai services:
1. Solo Business
Solo Business is a business run by a solo trader or an individual entrepreneur, that there is no practical difference between the owner or an employee or a business entity.
2. Small Business
Any business that is run on a small scale, i.e., with annual revenue lesser than other regular business, with fewer employees working and has a low budget compared to other regular business is considered a small business.
3. Mid-market Business
A business that falls between small and large businesses, mainly in terms of its assets, revenue, annual turnover, and the total number of employees between 100-2000 is termed as Mid-market Business. It can be of any type from sales, product development, etc.
4. Enterprise Business
Generally, an enterprise is just another word for-profit business, but when it is associated with entrepreneurial ventures, a new start-up, then it is called Enterprise Business.
5. Franchise Owner
Franchise Owner is a person who owns or buys a business that is a part of a chain or trademark, using the same name, brand, products, services, is known as a Franchise Owner. This type of business can be independently owned or co-owned, such as partnership (with two or more people).
6. Agency
Agency is a type of company or business that provides a particular service to its clients. It can either be a profit or non-profit business, and it can be related to any field, e.g., news agency, print agency, etc.
7. Consulting Firm
A consulting firm is a business that includes one or more than one expert that provides professional advice/feedback to an individual or an organization or company for a fee—for example, law consulting firm, accountancy consulting firm, etc.
Why Companies Should Trust Smith.ai?
Now that we have briefly discussed various types of companies that can use or avail the services provided by Smith.ai, let us further discuss what services & features Smith.ai provides a different kind of business and company? And why businesses rely on Smith.ai?
1. Smith.ai is a human + machine intelligence helps you convert your lead into clients, which ultimately add to your business growth.
2. It is proven that conversions that happened in the first minute are 391% effective and better than responding after several hours. Smith.ai manage response times to your existing clients and your potential or future clients. Thus, useful and faster response management adds to your business growth.
3. Smith.ai lookout for new leads for you. They standardize the qualification process of your existential clients and accordingly identify new clients.
4. Smith.ai automate & outsource qualification & essential intake for your business and keep you updated about everything that concerns your business.
5. Smith.ai calendaring work, informs you about every upcoming appointment, so you never miss any opportunity.
6. Smith.ai track your marketing performance such as how did your sales go, profit, loss, reviews, comments, suggestions given by clients, etc. that helps you serving better to your clients.
Smith.ai provides all these services, and to do it even better, they integrate with the number of applications and software, with each of them performing a different function. Following are those applications and software:
Automation
For automated workflows, Smith.ai integrates with Zappier App.
Billing
Smith.ai provides credit card & online payment service to their client by integrating CPAcharge, Headnote, LawPay, and Zappier software.
CRM
CRM (Customer Relationship Management) integration helps you improve your business relations with your clients using software such as ActiveCampaign, AgileCRM, CapsuleCRM, Client Rock, Clio, Clio Grow, Filevine, Housecall Pro, HubSpot, InfusionSoft, Lawmatics, LeadDocket, Lexicata, PracticePanther, etc.
All these software & application mentioned above help you with getting your work done in less time, client intake work, billing management, contact record management, marketing, and sales automation.
Scheduling
Smith.ai integrates with software & applications like Acuity Scheduling, AppToto, Appointment Core, Appointy, Harmonizly, Calendly, Schedulista, Setmore, Square Appointments, Youcanbookme.com, etc. to book & schedule you appoint, call back, emails, texts, and chats.
Works with chat
Smith.ai also provides chat assistance such as web chat, text messages & Facebook messenger in integration with software such as CapsuleCRM, Clio, ClioGrow, HubSpot, SalesForce, Lexicata, and Wealthbox.
Rating of Smith.ai
Smith.ai is one of the best virtual receptionist and chat service providers in the market. Smith.ai is trusted by various businesses, agencies, and clients all over the world. Trustpilot has given 4.7/5 ratings to Smith.ai and is appreciated by every client about the service with such a professional behaviour they provide to their customers. Smith.ai has been rewarded by 5/5 stars by Capterra and Clutch.
| Review Website | Ratings |
|---|---|
| GlassDoor | 4.3/5 |
| Lawyerist | 4.3/5 |
| 4.8/5 | |
| Trustpilot | 4.8/5 |
| Capterra | 4.9/5 |
| Fit Small Business | 4.9/5 |
| SoftwareAdvice | 4.9/5 |
| GetApp | 4.9/5 |
| G2 | 5/5 |
| SourceForge | 5/5 |
| Cutch | 5/5 |
| GoodFirms | 5/5 |
| FinancesOnline | 5/5 |
| TrustRadius | 9.4/10 |
Final Words
Smith.ai is an organization providing Virtual Receptionist and Live Chat Services for various types of businesses and companies. They work as front liners for your business, so you don’t have to deal with unsolicited, disturbing calls, and you can work on things that matter the most for your business growth.
Smith.ai provides the number of services from call answering to replying texts, appointment booking to mailing transcripts, handling your online business payment, billings, etc.
Thus, no matter what type of business or company you own, whether it’s a law firm or consulting firm, if its small or solo or mid-market business, if you are looking for an organization to provide you virtual receptionist assistance, Smith.ai is just for you.
